Refund policy

Returns&exchanges policy

At COMENII, we strive to provide our customers with the best shopping experience possible. However, we understand that sometimes you may need to return or exchange an item. Therefore, we have developed the following refund policy for your purchases.

Returns

  • You may return any unworn, unwashed, and undamaged clothing items within 30 days of the purchase date.
  • The original tags and packaging must be intact and included with the returned item.
  • To initiate a return, please contact our customer service team at help@comeniisupport.com to request a return authorization.
  • The customer is responsible for all shipping costs associated with the return, unless the return is due to a manufacturing defect or an error on our part. We will deduct the costs from your refund or merchandise credit, which depends on the actual situation after our customer service team verified.

Exchanges

  • If you received the wrong size or color, you may exchange the item for the correct one within 30 days of the purchase date.
  • The item must be in its original condition, with tags and packaging intact.
  • To initiate an exchange, please contact our customer service team at help@comeniisupport.com to request an exchange authorization.
  • The customer is responsible for all shipping costs associated with the exchange, unless the exchange is due to a manufacturing defect or an error on our part. We will deduct the costs from your refund or merchandise credit, which depends on the actual situation after our customer service team verified.

 Refunds

  • Once we receive the returned item and verify its condition, we will process your refund.
  • Refunds will be issued in the original form of payment used for the purchase.
  • Please allow 5-7 business days for the refund to appear in your account.

 Non-Return or Exchange Items

  • Products that exceed the return processing time limit (30 days after the order is purchased).
  • Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
  • Some items, such as personalized/customized clothing, may not be eligible for return or refund unless they are defective or damaged.
  • Personal Reasons due to personal taste, change of mind etc.

 

 How to Return or Exchange ?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number/Proof of purchase/Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Return/Exchange Address: Please contact us at help@comeniisupport.com

Return and Exchange Shipping Costs for Multi-Item Orders

For the purposes of this policy, an order containing five or more items is considered a multi-item order.

For non-faulty returns requested because the customer has changed their mind or selected an incorrect size or colour, the customer is responsible for the direct cost of returning the item(s).

For size or colour exchanges on multi-item orders, the customer is responsible for:

  • The cost of shipping the replacement item(s).

The replacement shipping cost will be confirmed by our Customer Care team and must be paid before the replacement item(s) are dispatched.

COMENII does not arrange international collection for non-faulty returns. Customers must contact help@comeniisupport.com before sending any item back. Our Customer Care team will provide the approved return address and return instructions. Customers are responsible for arranging a tracked return service and retaining proof of postage.

If COMENII provides a prepaid return label, the actual cost of that label will be communicated to the customer and deducted from the refund. We do not charge an additional handling or restocking fee.

This shipping-cost policy does not apply where an item is faulty, damaged, incorrectly supplied or materially different from its description. In those circumstances, COMENII will cover the reasonable return and replacement shipping costs in accordance with applicable law.

Refunds will be processed to the original payment method after the returned goods are received, or valid evidence of return is provided, in accordance with applicable law.

This policy does not affect any statutory consumer rights.

Please note that the above refund policy is subject to change and may vary depending on the specific circumstances or promotions. We recommend reviewing our website or contacting our customer service team for the most up-to-date information regarding our refund policy for clothing.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. You can always contact us for any questions at help@comeniisupport.com.