Size charts can be found on each product’s description page. The measurements are specific to each product to give the most accurate fit.

Unfortunately, we can't make changes to items once the order is submitted. However, if your order hasn’t been routed for fulfillment or shipped yet, we can still attempt to cancel it, update the shipping address, or help you exchange the item.

Please reach out to our Customer Service team as quickly as possible for the best chance of modifying, canceling, or exchanging an order before fulfillment.

Clicking on each size or color on a product's description page will indicate whether the item is “in stock” or “not available”. If you need further information, you can contact our Customer Service department.

We know it’s a bummer when your size is out of stock! Our restock cycle is usually around 1–2 weeks.

To receive a restock notification, simply enter your email in the “Notify” section. As soon as the item is back in stock, we’ll contact you by email and WhatsApp.

Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

We do our best to accurately represent the appearance of the products we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product's true colors may not appear as they should on your screen.

If you are between two sizes, we recommend choosing the larger size for a more comfortable and relaxed fit, especially if you need more room for movement during work shifts.

If this is your first time shopping with us, please compare your body measurements with our size chart. If you’re unsure, contact us by email or WhatsApp before placing your order, and we’ll help you choose the best size.

Yes. If you prefer a relaxed fit or need extra room for movement during long shifts, we recommend sizing up.

Yes, you can request an exchange according to our return and exchange policy. Please check our Return & Exchange Policy page for more details before placing your order.

We're here to help answer any questions you might have! Our Customer Service Representatives are happy to assist you with questions about your order, products, sizing, shipping, returns, or exchanges.

We’re currently expanding our customer support channels. Our phone support channel is expected to become available in August. In the meantime, we offer 24/7 online support through live chat, email, WhatsApp, and messages.

You can contact us anytime through any of our online channels, and our team will get back to you as quickly as possible.

Email: help@comeniisupport.com

Chat: Live on our website

WhatsApp: Contact us through WhatsApp

Message: Send us a message through our available online channels

Be sure to check your email's Spam folder to see if your Order Confirmation was accidentally delivered there. If you still need further assistance, you can confirm your order via Live Chat on our website, or email us at help@comeniisupport.com.

You can also check the My Orders tab under your profile to find all of your past orders.

Items are listed as backordered when they are currently out of stock. Once we receive these items, they will ship immediately.

Our restock cycle is usually around 1–2 weeks. As soon as your backordered item is back in stock, we’ll contact you by email and WhatsApp with the latest update.

If you have any questions about your backordered item, please feel free to contact our Customer Service team.

We offer standard shipping to the United States, Canada, the United Kingdom, Australia, and Ireland.

Delivery usually takes 6–12 business days, depending on your location. Please allow 1–2 business days for warehouse processing after your order is placed.

Shipping fees and free shipping thresholds vary by destination:

• USA & Canada: $5 shipping, free shipping on orders over $50
• UK: £4 shipping, free shipping on orders over £40
• Australia: $8 shipping, free shipping on orders over $80
• Ireland: €5 shipping, free shipping on orders over €48

Shipping costs, including applicable taxes, customs, and duties, will be calculated at checkout.

We'll send you a shipping confirmation email with tracking details as soon as your order ships. You'll also get an email when your package is delivered! If you'd like to view the status of your order, you can track that by clicking this link: https://comenii.com/apps/track123

We’ll ship all in-stock items within the same or next business day. If your order includes items from different warehouses, you may receive multiple shipments. Don’t worry, your shipping confirmation emails will clearly indicate which items have shipped and which ones are on the way or scheduled to ship later.

If you have any questions about the status of multiple shipments, feel free to reach out to our customer support team for additional help!

Please contact customer service if you need to modify your order. If your order has not already begun processing, we can make an adjustment. If your order has shipped and you need to change the shipping address, please contact the shipping carrier directly to request an address update.

We accept returns and exchanges within 30 days of purchase. Items must be unworn, unwashed, undamaged, and returned with the original tags and packaging.

To start a return or exchange, please contact our Customer Service team at help@comeniisupport.com for authorization. Once we receive and inspect your returned item, eligible refunds will be issued to the original payment method.

To start a return, please contact our Customer Service team at help@comeniisupport.com for return authorization.

Please include your order number, proof of purchase, and photos or videos if the item is faulty or damaged. Once your return request is approved, please place the item and receipt back in the original packaging and follow the return instructions provided by our team.

Customers are responsible for the shipping costs associated with returns or exchanges, unless the return or exchange is due to a manufacturing defect or an error on our part.

After our Customer Service team verifies the situation, any applicable return or exchange shipping costs may be deducted from your refund or merchandise credit.

If you received wrong or defective items in your shipment, please contact our Customer Service department for further assistance.

Most refunds are processed the same or next business day, however it may take 5-7 business days for your bank statement to be updated.

We cannot accept any worn, washed, altered, final sale or embroidered items for returns at this time.

When you return your items at a store, we will process your refund right away. Please allow 5-7 business days for the refund to appear on your bank statement. If you drop off your return at a drop off location, you should receive your refund when the item is returned to our warehouse. Typically within 5-7 business days. If you haven't received confirmation after three business days, feel free to reach out to our Customer Service team. We're here to help!

Customers can apply a discount code in the shopping bag or in the payment step of the checkout process. Limit one discount or promotion per order. Not to be combined with any other discount or offer. Limit one offer per customer.

It's possible that your discount code has expired or has certain exclusions. If you have any questions regarding a discount code, please contact our Customer Service team via online chat or email.

Email: help@comeniisupport.com

Chat: Live on our website Monday–Saturday, available all day, and Sunday for half a day, Eastern Time.

If you are eligible for our student discount, you can use it online after completing student email verification and receiving your discount code.

For employer, school, or group discount programs, please contact our Customer Service team to confirm whether your discount can be applied online.

Email: help@comeniisupport.com

You can sign up for promotional emails by entering your email address in the Newsletter section on our website or through the pop-up subscription form when it appears.

Once subscribed, you’ll receive updates on exclusive new colors, styles, promotions, and special offers from COMENII.

The unsubscribe link is located at the bottom of our emails. Once clicking the link, please allow 10 business days for your email to be removed from our system. If you're still receiving promotional emails at that time, please contact our customer service team and they'll be happy to help.

If you need further assistance with your account, please contact our customer service department via email or chat.

COMENII Rewards is our free loyalty program where you can earn points and enjoy exclusive rewards every time you shop. Members can earn points by signing up, placing orders, following us on social media, writing reviews, and more. Once you have enough points, you can redeem them for discount coupons and apply them at checkout.

There is no minimum for Group Ordering. However, group orders are eligible for discounts for orders of $300 or more.

We do offer returns on all non-embroidered items. Non-embroidered items are eligible for returns within 30 days of purchase. Currently exchanges are not available for items.

Processing time for Group Orders can take 3-4 business days for embroidered items and 1-2 business days without embroidery.

We are unable to offer samples at this time. If you'd like to try an item, we'd recommend ordering non-embroidered items to validate fit and style prior to ordering in bulk.

Non-embroidered items can be returned according to our return policy. To ensure the perfect fit before placing an embroidery order, we recommend trying on or ordering non-embroidered items first.