Return & Exchange Policy

Returns&exchanges policy

At COMENII, we strive to provide our customers with the best shopping experience possible. However, we understand that sometimes you may need to return or exchange an item. Therefore, we have developed the following refund policy for your purchases.

Returns

  • You may return any unworn, unwashed, and undamaged clothing items within 30 days of the purchase date.
  • The original tags and packaging must be intact and included with the returned item.
  • To initiate a return, please contact our customer service team at help@comeniisupport.com to request a return authorization.
  • The customer is responsible for all shipping costs associated with the return, unless the return is due to a manufacturing defect or an error on our part. We will deduct the costs from your refund or merchandise credit, which depends on the actual situation after our customer service team verified.

Exchanges

  • If you received the wrong size or color, you may exchange the item for the correct one within 30 days of the purchase date.
  • The item must be in its original condition, with tags and packaging intact.
  • To initiate an exchange, please contact our customer service team at help@comeniisupport.com to request an exchange authorization.
  • The customer is responsible for all shipping costs associated with the exchange, unless the exchange is due to a manufacturing defect or an error on our part. We will deduct the costs from your refund or merchandise credit, which depends on the actual situation after our customer service team verified.

 Refunds

  • Once we receive the returned item and verify its condition, we will process your refund.
  • Refunds will be issued in the original form of payment used for the purchase.
  • Please allow 5-7 business days for the refund to appear in your account.

 Non-Return or Exchange Items

  • Products that exceed the return processing time limit (30 days after the order is purchased).
  • Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
  • Some items, such as personalized/customized clothing, may not be eligible for return or refund unless they are defective or damaged.
  • Personal Reasons due to personal taste, change of mind etc.

 

 How to Return or Exchange ?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number/Proof of purchase/Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Return/Exchange Address: Please contact us at help@comeniisupport.com

Shipping Costs for Returns & Exchanges

COMENII covers part of the actual delivery cost on your original order, so the shipping fee paid at checkout is a subsidised rate. Free delivery is also funded by COMENII.

Return postage

For non-faulty returns, customers are responsible for the direct cost of sending the items back, unless applicable law requires otherwise. Please contact help@comeniisupport.com for the return address and instructions before posting your items.

If we provide a prepaid return label, its cost will be disclosed and agreed with you before being deducted from your refund. We do not charge a handling or restocking fee.

Replacement delivery

For exchanges requested because you selected an unsuitable size or colour, any applicable replacement delivery fee will be confirmed before payment. This fee is based on the number of replacement items and the delivery destination.

The original subsidised or free delivery offer does not automatically apply to replacement shipments, so the replacement delivery fee may be higher than the shipping fee paid on your original order.

Faulty or incorrectly supplied items

If an item is faulty, damaged on arrival or incorrectly supplied by COMENII, we will cover reasonable return and replacement delivery costs in accordance with applicable law.

Original delivery charges will be refunded where required by applicable law. This policy does not affect your statutory consumer rights.

Please note that the above refund policy is subject to change and may vary depending on the specific circumstances or promotions. We recommend reviewing our website or contacting our customer service team for the most up-to-date information regarding our refund policy for clothing.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. You can always contact us for any questions at help@comeniisupport.com.