We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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Frequently Asked Questions
How long do I have to request a return or exchange?
Do you provide a free shipping service?
Yes, We offer free shipping for a limited time!
How do I know my size? Is the fit the same for all the styles?
Please refer to our size guide to determine which size you should order.Our sizing is the same across multiple styles however fits may vary. If you are still unsure about your size, click the tape measure icon on each product page "What's my size?" and take a fit quiz.
Where do you ship?
At the moment, COMENII business mainly covers from the United states of America, Australia,United Kingdom,Ireland and Canada.
What forms of payment do you accept?
We currently accept Major credit cards: Visa, MasterCard, American Express. We also accept payments through PayPal, Google Pay, Apple Pay. We do not accept personal or electronic checks, Bitcoin, money orders, or wire transfers at this time.
What is your return and exchange policy?
You may return any unworn, unwashed, and undamaged clothing items within 30 days of the purchase date. If you received the wrong size or color, you may exchange the item for the correct one within 30 days of the purchase date.
The original tags and packaging must be intact and included with the returned item. To initiate a return or exchange, please contact our customer service team at support@comenii.com to request a return authorization.