Return & Exchange Policy

Returns&exchanges policy

At COMENII, we strive to provide our customers with the best shopping experience possible. However, we understand that sometimes you may need to return or exchange an item. Therefore, we have developed the following refund policy for your purchases.

Returns

• You may return any unworn, unwashed, and undamaged clothing items within 30 days of the purchase date.
• The original tags and packaging must be intact and included with the returned item.
• To initiate a return, please contact our customer service team at support@comenii.com to request a return authorization.
• The customer is responsible for all shipping costs associated with the return, unless the return is due to a manufacturing defect or an error on our part. We will deduct the costs from your refund or merchandise credit, which depends on the actual situation after our customer service team verified.

Exchanges

• If you received the wrong size or color, you may exchange the item for the correct one within 30 days of the purchase date.
• The item must be in its original condition, with tags and packaging intact.
• To initiate an exchange, please contact our customer service team at support@comenii.com to request an exchange authorization.
• The customer is responsible for all shipping costs associated with the exchange, unless the exchange is due to a manufacturing defect or an error on our part. We will deduct the costs from your refund or merchandise credit, which depends on the actual situation after our customer service team verified.

 Refunds

• Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued in the original form of payment used for the purchase.
• Please allow 5-7 business days for the refund to appear in your account.

 Non-Return or Exchange Items

• Products that exceed the return processing time limit (30 days after the order is purchased).
• Items that have been washed, worn, or soiled and damaged resulting from customer's handling.
• Some items, such as personalized/customized clothing, may not be eligible for return or refund unless they are defective or damaged.
• Personal Reasons due to personal taste, change of mind etc.

 

 How to Return or Exchange ?

Step 1: Please contact our Customer service team to start the return process with the following information:

Order number/Proof of purchase/Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Return/Exchange Address: Please contact us at support@comenii.com

 

Please note that the above refund policy is subject to change and may vary depending on the specific circumstances or promotions. We recommend reviewing our website or contacting our customer service team for the most up-to-date information regarding our refund policy for clothing.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. You can always contact us for any questions at support@comenii.com.